Frequently Asked Questions
Everything you need to know about shopping with Brandy Melville.
What is the shipping policy for orders within the USA?
We offer standard shipping across the United States. Orders are typically processed within 2-3 business days, and delivery times vary based on your location. You will receive a tracking number via email once your order has shipped.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of the purchase date. Please note that certain items, such as intimates and jewelry, are final sale for hygienic reasons.
Do you offer 'One Size' clothing?
Many of our items are designed in a 'One Size' fit, typically intended to fit a size Small or Medium. We provide specific measurements for each garment on the product page to help you determine the best fit for your body type.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is immediately sent to our distribution center for processing. Therefore, we are unable to modify or cancel orders. Please double-check your shipping address and cart items before finalizing your purchase.
What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also offer digital payment options such as PayPal and Apple Pay for a faster checkout experience.
How should I care for my Brandy Melville items?
To maintain the quality of our fabrics, we recommend machine washing in cold water with similar colors and hanging to dry. Specific care instructions can be found on the interior tag of each garment.